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Terms & Conditions

Effective Date: 18-02-2026

1. Introduction

Welcome to Luisant Software Solutions (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website www.luisant.in and our SaaS platforms including whatsapp.luisant.cloud.

By accessing or using our services, you agree to be bound by these Terms.

2. Services Provided

Luisant Software Solutions provides:

  • SaaS-based CRM and ERP systems

  • WhatsApp Cloud API integration services

  • Business automation tools

  • Billing and lead management software

  • Subscription-based digital software solutions

All services are delivered digitally via secure web platforms.

3. User Accounts

To access certain services, users may be required to create an account.

You agree to:

  • Provide accurate information

  • Maintain confidentiality of login credentials

  • Be responsible for activities under your account

We reserve the right to suspend accounts for misuse or policy violations.

4. Subscription & Payments

  • Services are offered on a subscription or service-fee basis.

  • Payments are processed securely through third-party payment gateways such as Razorpay.

  • We do not store card details on our servers.

By making a payment, you agree to our Refund Policy.

5. Refunds & Cancellations

Refunds are governed by our Refund Policy available at:

👉 https://www.luisant.in/refund-policy

We reserve the right to deny refunds where services have already been rendered.

6. Acceptable Use

Users agree NOT to:

  • Use the platform for illegal activities

  • Send spam or abusive messages

  • Violate WhatsApp or Meta platform policies

  • Attempt to hack, disrupt, or reverse engineer the system

Violation may result in immediate account suspension.

7. Third-Party Integrations

Our services may integrate with:

  • Meta (WhatsApp Cloud API)

  • Payment gateways (e.g., Razorpay)

  • Cloud hosting providers

We are not responsible for service disruptions caused by third-party platforms.

8. Intellectual Property

All software, content, and materials provided by Luisant Software Solutions remain our intellectual property.

Users are granted a limited, non-transferable license to use the platform during the subscription period.

9. Limitation of Liability

We shall not be liable for:

  • Indirect or consequential losses

  • Business interruption

  • Data loss caused by third-party platforms

Our total liability shall not exceed the amount paid for the service in the previous billing cycle.

10. Termination

We reserve the right to:

  • Suspend or terminate services for policy violations

  • Discontinue services with reasonable notice

Users may cancel subscriptions as per agreed billing terms.

11. Data Protection

User data is handled in accordance with our Privacy Policy:

👉 https://www.luisant.in/privacy-policy/

12. Governing Law

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Tamil Nadu, India.

13. Contact Information

Luisant Software Solutions
Website: https://www.luisant.in
Email: info@luisantsoftwares.com
Phone: +91 90803 56538